“Before our trip even started we received lots of clear and concise messages of where to meet our pick up and timings etc once Norbert picked us up outside of our hotel this line of clear communication continued. We knew where we were going, how long the tour was going to take and comfort breaks were offered. When we arrived at auschwitz we met our guide Marta. She was really lovely, lots of information empathetically shared with the group. The tour went all over the camp and marta shared lots of great facts. The tour was quite flat with some stairs in a couple of the buildings but in the…”

“I really loved this! It was historically fascinating. The guide was very entertaining and for a UNESCO heritage site that has 10,000 visitors a day, it is so well managed and the tour run so smoothly.”

“Its a must to see and have a guide, we had a pick up from the hotel the driver was very nice and informed on the tour stayed with us until the start, and waiting for us at the end. The tour guide was lovely too.”

“A great trip. Well organised and a very nice knowledgeable guide made this a great experience.”

“Marta, our guide was exceptional and very knowledgable. She gave us so much detail about this period of time in Kraków’s history. I would highly recommend this tour and Marta as your guide.”

“We should have been picked up at 9.30 our tour guide changed this to 2.50am we were in a queue from 4.30an outside the gates. We did not get on a tour until 11.45. We thought we had booked a ticket for entry but instead had to wait until 16 people could get a tour in English. I am very upset and dissatisfied none of this was explained. We didn’t leave Auschwits until 3.30pm so we were then in lots of traffic. If you sell this tour you should have given us all of the information lots of coaches turned up with tickets and went straight through for their tours.…”

“1: it’s 2 different camps in 2 locations 2: hotel pickup can be misleading. We chose this option but it was quicker to walk to the main bus pickup than walk to the chosen hotel to transfer to the bus 3: Good trip , great guide and excellent courier, Anna. 4: no real time for breaks. Very commercial due to vast numbers of going through, little time to take everything in so be prepared. 4: a great day out, most enjoyable”

“Our tour guide, Kinga, was friendly and professional. She had a great level of English and spoke clearly, giving a few personal accounts. She moved us around the main exhibits without it feeling rushed and explained at the very beginning that there was only a little about Schindler within the museum. Instead, it is mostly concerned with Krakow before & during the war as well as life within the ghetto. My teenage son got a lot more out of the tour than he would have if we had visited the museum independently and had to read the exhibit notes.”

“Booking and communication was great. Wish we had done the guided tour as there is an awful lot of information to try and take it and a lot of reading so would have been better to have someone be able to explain and summarise it for you.”

“Dropped off at 3:15am to queue when the museum doesn’t open till half 7 in the freezing cold with no facilities or anywhere with shelter. People were running up and down the road to try warm themselves up when the original booking stated the tour would start at 10:10 and to be told after queuing for 7 hours outside in December that the tickets we purchased were only a token to potentially get a ticket to gain access to the museum something that was not disclosed in the booking. I would not recommend booking though Viator it was very poorly ran and extremely excessive to be dropped off outside the…”

“Our guide was fantastic. She was able to tell the history of Auschwitz while also looking at the ‘here and now’. The tour definitely made an impact and I would highly recommend this tour to others as well!”

“Fantastic tour guide who really helped us understand life in Krakow during WW2. Would really recommend a guided tour rather than going around the factory museum independently.”

“Easy to book. Tickets were sent via WhatsApp the day before the trip. The museum is a must when visiting Krakow.”

“Our tourguide Kinga was very professional, spoke perfect English. And she spoke with passion also about her own family who fought and some survived the war! We enjoyed it very much!”

“Booked through viator - great communication via WhatsApp - pick up outside our front door. Our driver Jacob ( Cooper ) was brilliant - all information , organised and a pleasure to speak with. Very well organised and will be back to book with you for more trips next year . Thanks again”